Services
SALES OFFICE MANAGEMENT
Sales – strategy
Events – package pricing - marketing
Revenue - rate strategy – yield management – KPI’s
FOOD & BEVERAGE OPERATIONS
Menus – service standards & implementation – training – customer service
FINANCE
P&L – Forecasts – Cost Control – Stock Control – Budgeting – Reviews – Cashflow Management – Payroll - Procurement
MAINTENANCE
Grounds – Building – H&S – Compliance
FRONT OFFICE MANAGEMENT
Reception; Front of house – Check in/out – PMS – Switchboard - Concierge
Nights – Departmental cross training – Night audit – Security
Housekeeping – Bedroom standards – Workflow – Procurement – Public areas
KITCHEN
Menus – Stock Control – Workflow – Structure
GENERAL
Customer service – Training – Development – Rotas – KPI’s –
Red Star Standards – Quality, Hospitality and Service Standards